Account and Billing
Understanding Your Invoices and Billing
Billing questions are easiest when you know where everything lives and how the cycle works. This article explains how to find your invoices in the client area, how payments and…
Explore Knowledge Base
Protect
Keep your website, email, and account safe, backed up, and recoverable.
Articles
Account and Billing
How to Open a Support Ticket That Gets Solved Fast
Support tickets are how you get help at InterProWebHost: there is no phone support, so the ticket is the entire conversation. A well written ticket can be solved in one…
Site Security
Strong Passwords and Two-Factor Authentication
Most account break-ins do not involve clever hacking. They involve a password that was weak, reused from a breached site, or phished. Two simple habits, strong unique passwords and two-factor…
Site Security
WordPress Security Checklist: 12 Essentials
WordPress powers a huge share of the web, which makes it a popular target. The good news is that nearly all successful attacks exploit the same small set of weaknesses,…
Site Security
How to Recover a Hacked WordPress Site
Strange new admin users, spammy links appearing in your pages, Google warning visitors away from your site, or emails you never sent going out from your domain: these are the…
Monitoring
What to Do When Your Site Goes Down
Your website will not load. Your first instinct is to panic, your second is to change things frantically. Do neither. Most outages are diagnosed in minutes with a calm, ordered…
Monitoring
Website Monitoring: What We Watch For You
Your website can have a problem at 3 AM on a Sunday, long before you or your customers notice. That is what monitoring is for: automated checks that watch your…
Email Authentication
Why Your Business Email Goes to Spam
Your email is legitimate, your customers want it, and it still lands in spam. Frustrating, but spam filtering follows patterns, and most of those patterns are fixable. This article walks…
Email Authentication
SPF, DKIM and DMARC: Stop Business Email Going to Spam
You send a quote to a customer and it lands in their spam folder. They never see it, you look unprofessional, and business quietly suffers. The most common fixable cause…
Backups
Downloading Your Own Backup Copy
Your hosting account keeps automatic server backups, but smart website owners keep a copy of their own too. Your own backup protects you if you ever move hosts, need an…