Network status

We are upgrading part of our shared Windows hosting environment to cloud-based infrastructure to improve performance, security, and stability. This maintenance is scheduled for November 5, 2026, from 14:30 to 19:30 UTC, and services on the affected servers may be briefly interrupted during the window. As part of the upgrade, email service moves to SmarterMail, with existing mailboxes and email data migrated as they are, and MySQL databases move to local hosting on the web server, with connection settings updated automatically where possible. If your website uses a hardcoded remote database connection, please update it to the local setting after the window and check that your applications are working. Customers using our nameservers need take no action. If you manage your DNS elsewhere, please update your mail-related records once the new mail server details are communicated.

We will be performing scheduled maintenance activity on WordPress Hosting. During the window, new WordPress Hosting orders will not be provisioned, and renew, suspend, unsuspend and delete actions will not be processed. Control panel auto-login to the WordPress admin dashboard will also be unavailable. Websites that are already live will remain fully functional throughout, and any actions pending during the window will be processed automatically once the maintenance is complete. We appreciate your patience while this work is carried out.

We are upgrading part of our shared Windows hosting environment to cloud-based infrastructure to improve performance, security, and stability. This maintenance is scheduled for November 4, 2026, from 14:30 to 19:30 UTC, and services on the affected servers may be briefly interrupted during the window. As part of the upgrade, email service moves to SmarterMail, with existing mailboxes and email data migrated as they are, and MySQL databases move to local hosting on the web server, with connection settings updated automatically where possible. If your website uses a hardcoded remote database connection, please update it to the local setting after the window and check that your applications are working. Customers using our nameservers need take no action. If you manage your DNS elsewhere, please update your mail-related records once the new mail server details are communicated.

We are upgrading part of our shared Windows hosting environment to cloud-based infrastructure to improve performance, security, and stability. This maintenance is scheduled for November 3, 2026, from 14:30 to 19:30 UTC, and services on the affected servers may be briefly interrupted during the window. As part of the upgrade, email service moves to SmarterMail, with existing mailboxes and email data migrated as they are, and MySQL databases move to local hosting on the web server, with connection settings updated automatically where possible. If your website uses a hardcoded remote database connection, please update it to the local setting after the window and check that your applications are working. Customers using our nameservers need take no action. If you manage your DNS elsewhere, please update your mail-related records once the new mail server details are communicated.

Some customers on multi-domain Linux hosting servers may have experienced difficulty accessing their websites, control panel, and related services during this period. Corrective measures were implemented and all services have been restored. Monitoring after the resolution confirms the affected services are operational and the environment is stable.

We are upgrading part of our shared Windows hosting environment to cloud-based infrastructure to improve performance, security, and stability. This maintenance is scheduled for October 29, 2026, from 14:30 to 19:30 UTC, and services on the affected servers may be briefly interrupted during the window. As part of the upgrade, email service moves to SmarterMail, with existing mailboxes and email data migrated as they are, and MySQL databases move to local hosting on the web server, with connection settings updated automatically where possible. If your website uses a hardcoded remote database connection, please update it to the local setting after the window and check that your applications are working. Customers using our nameservers need take no action. If you manage your DNS elsewhere, please update your mail-related records once the new mail server details are communicated.

We are upgrading part of our shared Windows hosting environment to cloud-based infrastructure to improve performance, security, and stability. This maintenance is scheduled for October 28, 2026, from 14:30 to 19:30 UTC, and services on the affected servers may be briefly interrupted during the window. As part of the upgrade, email service moves to SmarterMail, with existing mailboxes and email data migrated as they are, and MySQL databases move to local hosting on the web server, with connection settings updated automatically where possible. If your website uses a hardcoded remote database connection, please update it to the local setting after the window and check that your applications are working. Customers using our nameservers need take no action. If you manage your DNS elsewhere, please update your mail-related records once the new mail server details are communicated.

We are aware of a network connectivity issue affecting a range of servers. Some VPS and dedicated servers may experience intermittent packet loss and connectivity problems. This is being investigated, and we will update this page as more information becomes available.
 
Update, October 27, 2026: The intermittent connectivity issue affecting some VPS servers has been resolved, and no further impact has been observed. Monitoring is continuing while stability is confirmed, and we will post a further update once the incident is fully closed.
Update, October 27, 2026: The connectivity issue has been fully resolved upstream. Connectivity has remained stable with no further impact observed, and the environment remains under observation.
 

We will be carrying out performance and reliability maintenance on our shared hosting services during this window. While the maintenance is in progress, new shared Linux and Windows hosting additions may be delayed and will be processed automatically once the window ends, and control panel autologin to cPanel and Plesk will be unavailable during the window.

A Plesk upgrade is in progress on Windows hosting servers. All services on the affected servers may be affected during the window. The window runs from October 22, 2026, 12:30 UTC to about October 23, 2026, 04:02 UTC.

Scheduled maintenance will be performed on the shared Windows hosting platform on October 20, 2026, beginning at 14:30 GMT, to apply security patches. The maintenance window is approximately 10 hours, and brief intermittent downtime may occur during the window. This notice will be updated when the work is complete.

We experienced intermittent issues on one of our shared Linux hosting servers, affecting websites, databases, email and cPanel access. The issue was investigated, monitored, and fully resolved on the morning of October 17, 2026. All services are operating normally.

Scheduled maintenance will be performed on the shared Windows hosting platform on October 15, 2026, beginning at 14:30 GMT, to apply security patches. The maintenance window is approximately 10 hours, and brief intermittent downtime may occur during the window. This notice will be updated when the work is complete.

Scheduled infrastructure maintenance and hosting upgrade affecting VPS and Dedicated Hosting. Completed. Affected services: VPS, Dedicated Hosting.

Plesk version upgrade carried out on shared Windows hosting servers. Completed. Affected services: Windows Web Hosting.

Scheduled maintenance carried out on a Windows hosting server. Completed. Affected services: Windows Web Hosting.

Connectivity issue affecting a network range, impacting VPS and Dedicated Hosting. Resolved. Affected services: VPS, Dedicated Hosting.

Emergency server maintenance caused a temporary service impact on VPS and Dedicated Hosting. Completed. Affected services: VPS, Dedicated Hosting.

Intermittent packet loss for about 2.5 hours affecting VPS and Dedicated Hosting. Resolved. Affected services: VPS, Dedicated Hosting.

Database service became unresponsive on shared Windows servers due to resource spikes. Servers were rebooted and service restored. Affected services: Windows Web Hosting.

Service disruptions on a CloudLinux hosting server. Resolved by the systems team. Affected services: Linux Web Hosting.

Intermittent packet loss on VPS. Resolved same day. Affected services: VPS.

Email system upgrade (email temporarily unavailable); control panel upgrade (panel briefly unavailable); security patches.

Emergency maintenance on reseller Linux hosting servers. Control panel, websites, and email restored. Affected services: Linux Web Hosting.

Intermittent packet loss affecting VPS and Dedicated Hosting. Resolved. Affected services: VPS, Dedicated Hosting.

Customers on one ISP network could not reach websites or control panels due to a third-party provider issue. Access restored. Affected services: Windows Web Hosting, Linux Web Hosting.

Website timeouts on a shared Linux server. Mitigated. Affected services: Linux Web Hosting.

Intermittent control panel access through the client area (direct URLs worked). Resolved. Affected services: Linux Web Hosting.

Intermittent ping losses affecting VPS and Dedicated Hosting. Resolved. Affected services: VPS, Dedicated Hosting.

Intermittent packet loss across multiple services. Remediation implemented. Affected services: Network, VPS, Dedicated Hosting, Linux Web Hosting.

Intermittent issues on multiple Linux VPS servers (websites, databases, email). Service restored. Affected services: VPS.

Reseller Linux hosting connectivity issues during a drive replacement. Resolved. Affected services: Linux Web Hosting.

Security updates on VPS and dedicated host nodes (reboots required, about 30-45 min downtime each); control panel upgrade; security patches.

Intermittent ping losses affecting VPS and Dedicated Hosting. Remediation implemented. Affected services: VPS, Dedicated Hosting.

Windows servers showed errors and blank pages; control panel, email, and databases temporarily inaccessible. Recovery completed. Affected services: Windows Web Hosting.

Intermittent disruptions on multiple Linux servers (websites, databases, control panel, email). Recovery completed. Affected services: Linux Web Hosting.

Packet loss and intermittent reachability on the network. Mitigated. Affected services: Network.

Intermittent ping losses affecting VPS and Dedicated Hosting. Remediation implemented. Affected services: VPS, Dedicated Hosting.

Control panel showed an invalid license error on Linux Web Hosting. Fixed. Affected services: Linux Web Hosting.

Database migrations completed; Windows Server OS upgrade; server migration with data sync (services affected about 4 hours); control panel upgrade; security patches; emergency disk maintenance on shared Linux servers (all services temporarily unavailable).

504 timeout errors on a CloudLinux server caused by high load. Load reduced, resolved. Affected services: Linux Web Hosting.

Shared Linux server disruptions caused by a faulty memory module. Module replaced. Affected services: Linux Web Hosting.

Intermittent ping losses affecting VPS and Dedicated Hosting. Remediation implemented. Affected services: VPS, Dedicated Hosting.

Intermittent ping losses affecting VPS and Dedicated Hosting. Remediation implemented. Affected services: VPS, Dedicated Hosting.

Network ping losses caused by a traffic surge. Capacity increased. Affected services: Network, VPS, Dedicated Hosting.

Database migrations to a standardized SQL platform (multiple windows); control panel upgrade with PHP 8.5 and enhanced DDoS protection; security patches.

Network connectivity issues caused by a traffic surge saturating the gateway. Mitigated. Affected services: Network, VPS, Dedicated Hosting.

cPanel security vulnerability: control panel, webmail, and SSH access temporarily restricted during emergency patching, then fully restored. Affected services: VPS, Dedicated Hosting, Linux Web Hosting.

Control panel upgrades; security patches.

Partial outage on cPanel servers. Resolved by server reboot. Affected services: VPS, Dedicated Hosting, Linux Web Hosting.

Network connectivity issues on Linux VPS caused by a traffic surge. Mitigated. Affected services: VPS.

Network connectivity issue on Linux VPS servers. Fixed. Affected services: VPS.

Network connectivity issue on Linux VPS servers. Fixed. Affected services: VPS.

PHP 8.5 and enhanced DDoS protection rolled out across Windows hosting (multiple windows); control panel upgrade; security patches.

Network connectivity issue on Linux VPS servers. Fixed. Affected services: VPS.

Intermittent network issues in one region affecting VPS and Dedicated Hosting. Resolved. Affected services: VPS, Dedicated Hosting.

Security patches; hosting and order management panel maintenance (new orders and management actions briefly interrupted; websites and email unaffected).

Email delivery failures and website resolution issues caused by blocked network ranges. Fixed with the vendor. Affected services: VPS, Linux Web Hosting.

Intermittent issues caused by a host node memory problem. Resolved. Affected services: VPS, Dedicated Hosting.

Shared Linux 504 timeout errors caused by excessive traffic on a single domain. Mitigated. Affected services: Linux Web Hosting.

Network connectivity issues in one region affecting VPS. Fixed. Affected services: VPS.

Security patches.

Control panel upgrade; data center network maintenance; Linux performance maintenance (intermittent downtime during network failovers).

Outage with ping loss on Linux VPS in one region (servers, websites, and panels inaccessible). Connectivity restored. Affected services: VPS.

Data center network maintenance; security patches.