We collect and use information to provide services, administer accounts and billing, respond to support requests, improve and secure the platform, communicate with customers, and meet legal obligations.
Overview
We value your privacy and aim to handle your information responsibly and transparently. This Privacy Policy applies to InterProWebHost websites, hosted services, customer accounts, support interactions, billing, marketing communications, and related tools and integrations.
By using our website or services, you acknowledge that your information may be collected and used as described in this policy. This version modernizes and clarifies the legacy policy previously published by InterProWebHost.
Information we collect
2.1 Information you provide
- Name, business name, billing address, email address, and phone number
- Account registration details and profile information
- Payment-related details, billing method, and transaction records
- Support requests, messages, attachments, tickets, and troubleshooting details
- Survey responses, preferences, and marketing choices
2.2 Information collected automatically
- IP address, browser, device, operating system, and referring pages
- Website activity, pages viewed, clickstream data, session patterns, and timestamps
- Analytics and traffic data used to improve performance and usability
- Security and abuse-prevention data used to detect suspicious activity
2.3 Service-specific information
Depending on the services you use, we may process hosting account details, domain data, billing records, technical support information, backup-related information, and service configuration data needed to provide and maintain your account.
How we use information
We use personal information for legitimate business and service-related purposes, including to:
- Provision, manage, and deliver hosting, domain, email, security, and digital services
- Process orders, payments, renewals, invoices, and account administration
- Provide support, troubleshooting, maintenance, and customer service
- Improve platform performance, reliability, service quality, and user experience
- Monitor usage for security, abuse prevention, fraud detection, and policy enforcement
- Send service notices, billing notices, support communications, and account alerts
- Send newsletters or promotions where permitted, subject to communication preferences
- Comply with legal obligations, regulatory requirements, and lawful requests
Cookies and tracking technologies
We use cookies, log files, and similar technologies to operate the website, remember preferences, improve navigation, analyze traffic, and understand how visitors interact with our pages.
For more detail about cookie types, operation, duration, and controls, review our Cookie Policy.
| Category | Purpose | Examples |
|---|---|---|
| Essential | Support account login, navigation, security, and core website functionality | Session management, user authentication, and form protection |
| Preference | Remember settings and improve convenience | Saved preferences and remembered choices |
| Analytics | Help us understand usage trends and website performance | Traffic measurement and site-usage analysis |
You may be able to control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
Data retention
We retain personal information for as long as necessary to provide services, maintain records, comply with legal, tax, accounting, security, and dispute-resolution obligations, and enforce our agreements and policies.
Retention periods may vary according to the type of data, service used, account status, support history, payment activity, and applicable legal requirements.
Security
We use commercially reasonable technical and organizational safeguards to protect personal information, including secure transmission practices, access controls, administrative safeguards, and security monitoring.
No method of Internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Your privacy rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion, subject to legal or operational exceptions
- Object to or restrict certain processing in limited circumstances
- Opt out of marketing communications at any time
- Request a copy of your account information where legally required
Customers can also access and update certain account details through the InterProWebHost client area, where available.
GDPR and CCPA-oriented notice
9.1 GDPR-oriented notice
If you are in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, we process personal data on one or more lawful bases, including contract performance, legitimate interests, legal obligations, and consent where required.
9.2 CCPA and U.S. state privacy notice
If you are a California resident or reside in another U.S. state with applicable privacy rights, you may have rights relating to access, correction, deletion, and disclosures about information categories, sources, purposes, and sharing practices.
Business customers and Data Processing Addendum
Where InterProWebHost processes personal data on behalf of a business customer in connection with hosted services or account-based service delivery, that customer may act as the data controller or business, and InterProWebHost may act as a service provider or processor for limited operational purposes.
Business customers requiring controller-processor or business-service-provider terms may contact us to request an appropriate Data Processing Addendum (DPA), where applicable and commercially reasonable.
- Service delivery and technical operations
- Support and troubleshooting
- Security monitoring and abuse prevention
- Billing, compliance, and platform administration
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we believe such information has been submitted, we may delete it as appropriate.
Third-party services and external links
Our website and services may link to or integrate with third-party services, applications, registrars, payment providers, analytics platforms, and other vendors. Their privacy practices are governed by their own policies, and we are not responsible for third-party sites or services that we do not control.
Changes to this policy
We may update this Privacy Policy to reflect legal, regulatory, operational, service, or platform changes. Revised versions become effective when posted unless otherwise stated.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact information
If you have questions about this Privacy Policy, your personal information, or privacy-related requests, contact the appropriate InterProWebHost team.
Privacy questions and requests
Include the email address associated with your account and enough detail for us to review your request.