What does Website Backup protect?+
CodeGuard protects recoverable copies of website files and compatible databases in independent offsite storage. It also monitors file changes, includes MalwareGone remediation, and provides self-service recovery tools. Backups are currently stored on Amazon S3 using AES-256 server-side encryption.
What happens after I purchase a plan?+
Your CodeGuard service is provisioned automatically. For supported cPanel, Plesk, and DirectAdmin hosting, access is configured automatically where possible. If automatic SFTP or FTP setup is unavailable, your welcome email explains how to connect the website manually.
Which backup schedules can I choose?+
After activation, you can configure daily, weekly, or monthly website backups. Daily backup is recommended for frequently updated business, ecommerce, and WordPress websites. Your CodeGuard dashboard shows the recovery points currently available within your storage allocation.
How does self-service restore work?+
Use single sign-on from your InterProWebHost Client Area to open the CodeGuard dashboard. From there, you can choose a timestamped recovery point and restore individual files or roll back the complete website without submitting a restore request.
Does Website Backup remove malware?+
Yes. MalwareGone remediation is included and uses CodeGuard's scanning and clean backup history to identify and remediate detected website malware. No security tool can prevent or remediate every possible incident, so Website Backup should remain part of a broader security and recovery plan.
Do I still need backup if I already have hosting?+
Yes. Website Backup is a separately purchased recovery layer. Hosting disaster-recovery copies, where available, are courtesy operational backups and are not a substitute for a customer-managed or paid backup plan. See the Backup Policy.
Is Website Backup suitable for WordPress?+
Yes. CodeGuard includes WordPress management capabilities, automated update support, and recovery when an automated update fails. It can also connect through SFTP or FTP for supported non-WordPress websites.
Which storage plan should I choose?+
Choose 5 GB for a smaller site, 25 GB for an active business site, 50 GB for a larger business or ecommerce site, and 200 GB for high-capacity or complex workloads. The plans offered here differ primarily by storage and price, so leave room for website and database growth.
Who supports the service?+
CodeGuard provides technical support for backup-service configuration and usage. Contact InterProWebHost for ordering, billing, renewal, and account questions.
How do renewals, cancellation, and refunds work?+
The pricing table shows the current renewal amount for each billing term. Cancel before renewal to prevent future charges. Refund eligibility is governed by the Refund Policy.