Use InterProWebHost services lawfully, responsibly, securely, and within the technical limits of the service you purchased. Do not use the platform to harm others, interfere with service, send abuse, or host prohibited content.
Overview
This Acceptable Usage Policy ("AUP") governs the use of services provided by InterProWebHost ("InterProWebHost," "we," "us," or "our"). By accessing or using our services, you agree to comply with this AUP, our Terms of Service, and any applicable service-specific rules.
This policy exists to protect platform stability, service availability, customer trust, legal compliance, and the security of our network and systems.
Scope
This AUP applies to all InterProWebHost services, including but not limited to:
- Shared hosting, reseller hosting, VPS hosting, dedicated servers, and cloud hosting
- Email hosting and related communication services
- Domain-related services where usage affects hosted services or platform operations
- Website security, monitoring, backup, and recovery services
- SEO tools, website builder tools, and digital marketing-related services
- Software, scripts, applications, APIs, or customer content deployed through our platform
General rules of acceptable use
You agree to use our services lawfully, responsibly, and in a manner that does not:
- Violate any applicable law, regulation, or binding legal requirement
- Infringe the rights of others, including intellectual property, privacy, or contractual rights
- Interfere with platform performance, reliability, or security
- Harm our systems, network, customers, staff, partners, or third parties
- Damage the reputation, operations, or lawful business interests of InterProWebHost
Prohibited activities
The following uses are prohibited. These examples are not exhaustive.
4.1 Illegal or fraudulent activity
- Unlawful activity of any kind
- Fraud, impersonation, deception, or identity misrepresentation
- Phishing, scam pages, fake checkout pages, or credential theft
- Pirated software, counterfeit goods, or unlawful content
- Activity that violates sanctions, export restrictions, or regulatory prohibitions
4.2 Security abuse
- Unauthorized access to systems, data, accounts, credentials, or networks
- Scanning, brute-force attacks, or penetration testing without written authorization
- Malware, ransomware, spyware, trojans, malicious scripts, or harmful executables
- Botnets, command-and-control infrastructure, malicious proxies, or abusive automation
- Bypassing authentication, restrictions, quotas, or security controls
4.3 Network and platform abuse
- Activity that overloads, degrades, or destabilizes infrastructure
- Abusive cron jobs, background tasks, or persistent high-load processes
- Denial-of-service activity, flooding, reflection attacks, or disruptive conduct
- Relaying, masking, or facilitating abusive traffic
- Reselling or redistributing services contrary to the applicable plan
4.4 Content abuse
- Defamatory, threatening, harassing, abusive, or unlawful content
- Content promoting violence, terrorism, hate, or discrimination
- Exploitative or abusive material, including child sexual abuse material
- Misleading, fraudulent, or intentionally deceptive business claims
- Content that creates legal, reputational, or security risk to our platform or customers
4.5 Intellectual property violations
- Material that infringes copyrights, trademarks, patents, or proprietary rights
- Unauthorized duplication or redistribution of licensed software, media, templates, or code
- Using our platform to facilitate infringement by others
4.6 Prohibited SEO and marketing conduct
- Cloaking, hidden text, doorway pages, or manipulative link schemes
- Automated spam submissions, abusive scraping, or unauthorized data harvesting
- Fake reviews, misleading lead generation, deceptive ranking claims, or search manipulation
- Campaigns that violate advertising, privacy, consent, or platform rules
4.7 Prohibited file and application use
- Bulk file storage, offsite backup repositories, or download mirrors unless permitted
- Applications incompatible with the purchased service tier
- Cryptocurrency mining or similar compute-intensive operations unless approved in writing
- Malicious downloads, exploit kits, cracked software, or tools primarily designed for abuse
Email and messaging use
All email and messaging activity through our platform must comply with applicable anti-spam, privacy, and electronic communications laws.
You must not:
- Send unsolicited bulk email or spam
- Send marketing email without lawful consent where required
- Use purchased, scraped, rented, or non-permission-based mailing lists
- Use forged headers, spoofed domains, or misleading sender information
- Operate open relays, abusive forwarding chains, or high-risk mail configurations
We may immediately restrict or suspend email service when activity generates abuse complaints, blacklist events, unusual bounce patterns, or deliverability issues that threaten platform reputation or service continuity.
Resource usage and fair use
Our services are intended for normal, commercially reasonable usage consistent with the purchased plan. Shared and multi-tenant environments require fair use so all customers receive reliable service.
“Unmetered” storage or bandwidth means you are not charged according to the amount used; it does not provide unlimited resources. Unmetered resources may be used only in the normal operation of a personal or small-business website and remain subject to the purchased plan, these rules, and the Terms of Service.
On shared or multi-tenant hosting, using 25% or more of available system resources for longer than 90 seconds is considered excessive use and violates this policy. System resources may include CPU, memory, disk I/O, processes, database activity, and related platform capacity.
- Do not consume excessive CPU, memory, disk I/O, database resources, or bandwidth in a way that disrupts others
- Configure and maintain applications responsibly in a stable, secure, and supportable manner
- High-load or non-standard workloads may require VPS, cloud, or dedicated infrastructure
- We may limit, isolate, suspend, or require remediation when excessive usage affects service quality
If we have concerns about bandwidth, storage, or other resource utilization, we will ordinarily email you and ask you to reduce usage. We may act immediately where use threatens service stability, security, or other customers. Continued or urgent excessive use may result in restriction, isolation, suspension, remediation requirements, or migration to an appropriate service tier.
| Area | Examples of abuse | Possible response |
|---|---|---|
| CPU and memory | Persistent high-load scripts, runaway processes, abusive cron jobs, or 25% or more of system resources for longer than 90 seconds | Email notice, throttle, suspend, or require an upgrade |
| Storage | Using hosting as archival storage or a non-website bulk repository | Email notice, restrict usage, or require remediation |
| Spam, unusually high complaint rates, or blacklist incidents | Immediate outbound-mail suspension | |
| Network | Flooding, abusive traffic generation, or attack-related activity | Immediate isolation or termination |
Customer security responsibilities
You are responsible for maintaining the security of your account and services, including:
- Using strong passwords and protecting login credentials
- Maintaining current software, plugins, themes, scripts, and dependencies
- Removing vulnerable, abandoned, pirated, or unsupported software
- Promptly responding to abuse, malware, compromise, or security notices
- Implementing reasonable security practices appropriate to your environment and use case
If your account, website, email system, or server is compromised and creates risk to our network or others, we may take emergency action, including isolation, suspension, or service restriction, until the risk is addressed.
Monitoring, investigation, and enforcement
To protect our services and customers, we reserve the right to monitor service usage, investigate suspected abuse, and take proportionate enforcement action where necessary.
Enforcement may include:
- Warnings and requests for corrective action
- Temporary restrictions or partial suspension
- Outbound email blocking or network filtering
- Content removal or service isolation
- Account suspension or termination
- Preservation or disclosure of records where required by law
Advance notice is not required in cases involving spam, phishing, malware, active compromise, legal risk, or other urgent abuse scenarios.
Abuse reporting
If you become aware of misuse of our platform, report it promptly with enough detail for us to investigate. Relevant information may include timestamps, IP addresses, headers, URLs, screenshots, affected services, and a brief description.
- Use our support or abuse-reporting channel where available
- Include supporting evidence when possible
- Do not conduct unauthorized investigations on our infrastructure
Third-party services and upstream requirements
Some InterProWebHost services depend on third-party vendors, software providers, registrars, cloud platforms, security vendors, or integrated service partners. Your use of those services may also be subject to applicable third-party terms, platform restrictions, or upstream-provider rules.
If a third-party provider requires suspension, restriction, remediation, or investigation because of abuse, security, or compliance concerns, we may be required to take corresponding action on your account or service.
Policy updates
We may update this Acceptable Usage Policy to reflect service changes, legal requirements, security developments, operational needs, or industry practices.
Revised versions become effective when posted on this page unless otherwise stated. Your continued use of our services after an update constitutes acceptance of the revised policy.
Contact information
If you have questions about this policy or need to report a violation, contact the appropriate InterProWebHost team.
Send the issue to the right team.
Include relevant evidence and enough detail for us to review the request efficiently.