Refund Policy

1. Overview

This Refund Policy applies to InterProWebHost services unless a specific product, proposal, promotion, contract, or order form states otherwise.

Our billing and refund structure is designed to remain clear, fair, and operationally consistent with the digital nature of hosting and related services.

2. General Refund Eligibility

Refund eligibility depends on the service type, billing term, time elapsed since purchase or renewal, whether the service has been provisioned or consumed, and whether the account remains in good standing.

3. Monthly Services

Monthly services are generally non-refundable once billed and provisioned. This includes month-to-month hosting and related recurring monthly service charges unless otherwise stated in writing.

Cancelling a monthly service prevents future renewal charges but does not usually create a refund for the current billing period.

4. Annual Services

Annual hosting or qualifying recurring annual services may be eligible for a refund only within the first 30 days of the initial purchase, unless specifically excluded by product type, promotional terms, or service-specific conditions.

After the 30-day period, annual services are generally non-refundable.

Vendor-Based Services (VPN, Email, Add-ons)

Certain services offered through InterProWebHost are fulfilled by third-party vendors, including VPN services, email platforms, security tools, monitoring, and other add-ons.

VPN Services

VPN services are provided through third-party partners. Refund eligibility, including any money-back guarantees, is subject to the vendor’s terms and conditions.

5. Non-Refundable Items

The following categories are generally non-refundable:

• Domain registrations, renewals, transfers, redemption fees, and related registry charges
• SSL certificates and other vendor-issued or third-party-activated digital products
• Setup fees, migration fees, one-time administrative fees, and custom work
• Dedicated resources or custom services provisioned specifically for the customer
• Promotional bundles, discounted offers, or free-domain promotions where stated as non-refundable
• Services already suspended or terminated for policy violations, fraud, or abuse

6. Cancellation and Renewal Timing

Customers are responsible for cancelling services before the renewal date if they do not wish to continue. Failure to cancel before renewal may result in valid renewal charges that are not automatically refundable.

Refunds are not provided for partial use, unused time, or mid-cycle cancellations unless otherwise required by law or expressly approved in writing.

7. Abuse, Violations, and Termination

No refunds are issued for accounts or services suspended, restricted, or terminated due to violations of our Terms of Service, Acceptable Usage Policy, abuse rules, anti-fraud controls, security issues, spam incidents, illegal activity, or copyright-related enforcement.

8. Chargebacks and Payment Disputes

Customers must contact InterProWebHost first to seek a billing resolution before filing a chargeback or payment dispute.

• Services may be suspended while a payment dispute is under review.
• Refund eligibility may be denied where a chargeback has been initiated without prior resolution efforts.
• Fraudulent or abusive payment disputes may result in account termination and refusal of future service.

9. Discretionary Exceptions

In limited cases, InterProWebHost may choose, at its sole discretion, to issue an account credit, goodwill adjustment, or partial refund. Any such exception does not waive our rights under this policy and does not establish a precedent for future cases.

10. Policy Updates

We may update this Refund Policy from time to time to reflect product, billing, vendor, legal, operational, or compliance changes. Revised versions become effective when posted unless otherwise stated.

11. Contact Information

For billing questions, cancellation assistance, or refund-related requests, contact us through the appropriate channel.